Having Difficult Conversations

Course Code: HDC

 

The ability to provide critical feedback to colleagues is crucial to the success of every business, yet too often managers and staff are not adequately prepared or trained in how to have these difficult conversations.

 

As a result, organisations may either avoid dealing with an issue for fear of getting it wrong (which may exacerbate the problem) or unwittingly provide feedback which is considered offensive and unfair, resulting in conflict and protracted workplace disputes.

 

Managers who attend this half-day programme will be provided with best practice guidance and resources regarding how to engage in critical conversations with colleagues. Attendees will also participate in a number of critical conversation scenarios which put the theory of having difficult conversations into workplace-based practice. This course also provides guidance for managers on how to teach staff to engage in constructive and respectful critical conversations at a peer-to-peer level.

 

With this information, organisations can act to encourage pro-active and productive interaction among staff at all levels, while mitigating the risk of workplace disputes arising out of misguided and inappropriate communication.

Learning Content

 

This half day session will cover the following topics:

•    The Critical Conversation Framework

•    Critical conversation skills for managers discussing performance, conduct or capacity

•    Critical conversation skills for general dispute resolution

•    Critical conversation skills for peer-to-peer interaction

 

 

Learning Outcomes

 

At the conclusion of this programme, participants will be able to:

•    Explain the Critical Conversation Framework

•    Apply the framework to an interpersonal workplace dispute

•    Identify how managers and others can use the framework

 

 

[ Registration Form for Melbourne ]    [ Registration Form for Canberra ]